Help

What Digicel products and services can I order online?

Cell phones, data devices and prepaid SIM cards with data plans are all available to order online.

I want to buy a new Digicel prepaid sim

Yes, you can purchase a new SIM card and prepaid bundle online.

I want to buy a new Digicel postpaid sim

You can begin your order online, however postpaid transactions can only be completed at a Digicel store.

Can I convert my Digicel prepaid to postpaid and vice versa?

You can begin your order online, however transactions can only be completed at a Digicel store.

As a new Digicel customer, can I bring my own phone and connect it to the Digicel LTE network?

Yes, you can bring your own device as long as your phone/device operates on our frequency band. 4G (LTE): 700MHz Band 17 (Primary) | 1900MHz Band 2 (Secondary)

As an existing Digicel customer how can I upgrade my smartphone?

Thank you for your custom, you can purchase any device from our website.

What are the payment options available?

We accept Visa and Mastercard Credit and Debit card payments online.

What currency will I be billed in?

All prices are displayed in Barbados Dollars, all purchases will be billed in Barbados Dollars.

How do I register or login to the online shop?

---------------------------

What documents are required for purchasing a new prepaid sim?

We require one valid form of identification to purchase a SIM online

What documents are required for purchasing a new postpaid sim?

You will need a valid form of identification and a proof of address. This can be a utility bill in your name or a bank statement. If you do not have a utility bill in your name, we will require a utility bill for your residence and a letter from the named person the utility bill is registered to, permitting use of the address.

What is the warranty on devices?

Cell phones devices have a manufacturer’s warranty of 1 year. Accessories have a warranty of 3 months from date of purchase.

Can I purchase multiple sims, devices?

---------------------

Show below content below FAQ section:

---------------------

Didn't you find what you looking for?

---------------------

Chat with Us

---------------------

Contact us via email:

ceott@digicelgroup.com

Contact us via phone:

+1 868 399 9999 or 100 from a Digicel phone

What is the Cancellation Policy

Orders for cell phone devices can be cancelled at any time prior to dispatch from our warehouse. Once dispatched from our warehouse, orders cannot be cancelled. Orders where a prepaid SIM card was bundled may not be cancelled.

What are the steps to be followed to cancel my order?

Please login, select your order and click the cancel button

How long will it take to receive my refund after cancellation?

Refund times vary based on your bank and card type used.

What are the different delivery options available?

We offer same day delivery for all orders placed before midday (before 12pm). We offer next day delivery for all orders placed after Midday (after 12pm)

What are the delivery charges?

Free delivery island-wide

How long will the delivery take?

We offer same day delivery for all orders placed before midday (before 12pm). We offer next day delivery for all orders placed after Midday (after 12pm)

From which stores is click and collect available?

Our in-store Click and collect service is available in all Digicel stores in Barbados.
Our stores are located at:
  • The Dome Mall, Warrens, St Michael
  • Sheraton Mall in Vauxhall, Christ Church
  • The Colonnade Mall, Broad Street, Bridgetown, St Michael
  • Sky Mall, Haggatt Hall, St Michael

How soon can I collect my click and collect order?

If you order before midday (before 12pm) your click and collect order will be available by 2pm in store. If you order after Midday, your order will be available the next day at 10am in your preferred store.

For which products or services are verification documents required?

Verification documents are required for all purchases, proof of identification is required on delivery or collection.

What should I do if I miss my delivery?

If you miss your delivery please contact our support team at ordersbb@digicelgroup.com to reschedule your delivery.

How can I track my order?

Please log in to our website and track your order online.

Will all the products be shipped out together?

Yes, all products ordered together will be shipped as one delivery. However if you make multiple orders, we cannot guarantee they will be delivered at the same time.

Which locations do you deliver to?

Our delivery service is island-wide

Will I have to be personally present to receive my order?

Yes, our delivery driver will require a customer signature and proof of identification on delivery of your order.

Can I change my delivery address or mobile number once the order has been placed?

You can only make changes to your order before dispatch, if you require urgent assistance please contact ordersbb@digicelgoup.com confirming the amendments to your online order. Please quote your order number so the changes can be implemented quickly before dispatch.

What are the various statuses an order can have?

  1. Order Confirmed
  2. Order Processing
  3. Order Picked Up
  4. Order arrived at Facility
  5. Processed through location
  6. Departing Facility
  7. Departed Facility
  8. With Courier
  9. Delivered

I placed my online order for delivery but have not received any shipping update

Please contact ordersbb@digicelgroup.com for assistance.

Didn't you find what you looking for?

phone
Contact us via phone:
Digicel mobile (local) : 100
International/ Outside Cayman : +1 345-623-3444