Help

Digicel’s Online Store offers a variety of services, including the ability to purchase devices, Gift cards, Prepaid SIM cards (with plans included), register for Postpaid, Digicel+ or switch from another network.

Once an order is placed, you will receive two (2) email notifications. The first email will confirm your order and include the delivery timeline for when the order will be delivered. The second email will notify you when the order has been sent out for delivery. 

To make purchases online, you will need a valid form of identification.

After you purchase a gift card, the recipient you provided on the Checkout page will receive an email notification containing a unique code for redemption.

Gift Cards can be applied to your order on the checkout page.

Gift Cards never expire, they can always be used to shop on the online store

You will receive an email confirmation of your request to register for a Postpaid Account. One of our representatives will then contact you within 3-5 business days to walk you through the verification process and arrange delivery at your convenience.

You will need to upload a valid form of Identification and your Tax Registration Number. 

To begin the process of converting your prepaid account to postpaid, select the ‘Postpaid Sign Up’ option. You will then receive an e-mail confirming your request. You will be then contacted by one of our representatives within 3-5 business days to walk you through the verification process and arrange delivery at your convenience.

Unfortunately, you cannot convert from Postpaid to Prepaid on Digicel's Online Store. To complete this change, you will be required to visit your nearest Dealer store.

After you submit an online request for a Digicel+ account, a Telesales representative will contact you to confirm Fibre location eligibility and finalize the account activation.

You will need to upload a valid form of Identification and Proof of Address (not older than three months). 

After submitting your request to PORT online, you will receive a confirmation email. A representative will contact you within 3-5 business days to complete your request.

We accept all major debit and credit cards, including Visa, MasterCard, American Express, and Discover.

Once an order has not yet been dispatched, customers can cancel their orders at any time.

You may cancel an order via a request by email or from the E-Store. To cancel an order from the E-Store, log in to your account and select the order you wish to cancel. Once the order details are displayed, click on the Cancel button. To cancel an order via email, send an email to support.JMeStore@digicelgroup.com and include the Order or Invoice number.

Depending on your financial institution, the refund amount may take up to 10 business days to be posted back to your account

Yes, you can return an item if it is damaged, defective or incorrect. To do this, send an email to support.JMeStore@digicelgroup.com and include your order number. From there you will be instructed on where to take the item.

Digicel only offers Local delivery, which is done within 3-5 business days.

Local delivery is $690 and can vary from $1,380 for larger orders.

Unfortunately, we only offer Local delivery at this time. 

Deliveries can take between 24 and 72 hours to be completed.

Unfortunately, there is no pickup option available at this time.

To protect our customers, we require verification documents from all purchasers. The courier will verify the recipient/customer's identification at the time of delivery.

If you missed your delivery, you may send an email to support.JMeStore@digicelgroup.com to reschedule your delivery. Please note that this will come at an additional cost of $690.  

You can track your order using the tracking number included in your delivery confirmation email.

Orders placed on the same day will be shipped together.

We deliver only to the locations that TARA Services courier service delivers to. These locations are listed on their website.

To protect our customers, we require verification of purchase orders. However, you may authorize someone else to collect on your behalf.

Once an order has not yet been dispatched, you can change the delivery address. To do this, send an email to support.JMeStore@digicelgroup.com and include your Order#.

Once an order has not yet been dispatched, you can change the mobile number. To do this, send an email to support.JMeStore@digicelgroup.com and include the Order#.

You will receive a delivery update 24 hours after an order is made. You may also email support.JMeStore@digicelgroup.com for updates.