What Digicel products and services can I order online?expand_more
Digicel’s Online Store offers a variety of services, including the ability to purchase devices, Gift cards, Prepaid SIM cards (with plans included), register for Postpaid, Digicel+ or switch from another network.
What happens after I place an order for a SIM card and/or a device? expand_more
Once an order is placed, you will receive two (2) email notifications. The first email will confirm your order and include the delivery timeline for when the order will be delivered. The second email will notify you when the order has been sent out for delivery.
What is required to purchase a Device and/or a Prepaid SIM card online?expand_more
To make purchases online, you will need a valid form of identification.
What happens after I purchase a Gift Card? expand_more
After you purchase a gift card, the recipient you provided on the Checkout page will receive an email notification containing a unique code for redemption.
How do I apply a Gift Card to my account? expand_more
Gift Cards can be applied to your order on the checkout page.
Will my Gift Card expire? expand_more
Gift Cards never expire, they can always be used to shop on the online store
What happens after I send a request to register for a Postpaid Account?expand_more
You will receive an email confirmation of your request to register for a Postpaid Account. One of our representatives will then contact you within 3-5 business days to walk you through the verification process and arrange delivery at your convenience.
What is required to sign up as a Postpaid customer? expand_more
You will need to upload a valid form of Identification and your Tax Registration Number.
How do I send a request to convert a Postpaid Account to Prepaid?expand_more
To begin the process of converting your prepaid account to postpaid, select the ‘Postpaid Sign Up’ option. You will then receive an e-mail confirming your request. You will be then contacted by one of our representatives within 3-5 business days to walk you through the verification process and arrange delivery at your convenience.
Can I convert my Postpaid account to Prepaid? expand_more
Unfortunately, you cannot convert from Postpaid to Prepaid on Digicel's Online Store. To complete this change, you will be required to visit your nearest Dealer store.
What happens after I register for a Digicel+ account online? expand_more
After you submit an online request for a Digicel+ account, a Telesales representative will contact you to confirm Fibre location eligibility and finalize the account activation.
What is required to sign up as a Digicel+ customer online? expand_more
You will need to upload a valid form of Identification and Proof of Address (not older than three months).
How do I register to switch to Digicel from my existing provider?expand_more
After submitting your request to PORT online, you will receive a confirmation email. A representative will contact you within 3-5 business days to complete your request.
What types of cards are accepted as payment online?expand_more
We accept all major debit and credit cards, including Visa, MasterCard, American Express, and Discover.
What is the Cancellation Policy?expand_more
Once an order has not yet been dispatched, customers can cancel their orders at any time.
How do I cancel my order? expand_more
You may cancel an order via a request by email or from the E-Store. To cancel an order from the E-Store, log in to your account and select the order you wish to cancel. Once the order details are displayed, click on the Cancel button. To cancel an order via email, send an email to support.JMeStore@digicelgroup.com and include the Order or Invoice number.
How long do I have to wait for a refund once I cancel my order?expand_more
Depending on your financial institution, the refund amount may take up to 10 business days to be posted back to your account
Can I return an order after I have received it? expand_more
Yes, you can return an item if it is damaged, defective or incorrect. To do this, send an email to support.JMeStore@digicelgroup.com and include your order number. From there you will be instructed on where to take the item.
What delivery options are available?expand_more
Digicel only offers Local delivery, which is done within 3-5 business days.
What is the cost of delivery?expand_more
Local delivery is $690 and can vary from $1,380 for larger orders.
Do you offer Shipping outside of Jamaica? expand_more
Unfortunately, we only offer Local delivery at this time.
What is the standard delivery time frame?expand_more
Deliveries can take between 24 and 72 hours to be completed.
Do you offer a Pickup option? expand_more
Unfortunately, there is no pickup option available at this time.
In order to receive your delivery, will you need to provide identification?expand_more
To protect our customers, we require verification documents from all purchasers. The courier will verify the recipient/customer's identification at the time of delivery.
What happens if I missed my delivery, can I reschedule? expand_more
If you missed your delivery, you may send an email to support.JMeStore@digicelgroup.com to reschedule your delivery. Please note that this will come at an additional cost of $690.
How do I track my Order? expand_more
You can track your order using the tracking number included in your delivery confirmation email.
If I purchase more than one product, will the items be shipped together? expand_more
Orders placed on the same day will be shipped together.
Do you do Island-wide deliveries in Jamaica? expand_more
We deliver only to the locations that TARA Services courier service delivers to. These locations are listed on their website.
Will I have to be physically present to receive my order?expand_more
To protect our customers, we require verification of purchase orders. However, you may authorize someone else to collect on your behalf.
Can I change my delivery address once the order has been placed? expand_more
Once an order has not yet been dispatched, you can change the delivery address. To do this, send an email to support.JMeStore@digicelgroup.com and include your Order#.
Will I be able to change my mobile number once the order has been placed? expand_more
Once an order has not yet been dispatched, you can change the mobile number. To do this, send an email to support.JMeStore@digicelgroup.com and include the Order#.
I placed my order and have not yet received any shipping update.expand_more
You will receive a delivery update 24 hours after an order is made. You may also email support.JMeStore@digicelgroup.com for updates.