DIGICEL INTERNATIONAL ONLINE SHOP PRIVACY POLICY

  PRIVACY NOTICE

 

We are committed to respecting your privacy and to complying with applicable data protection and privacy laws. This privacy notice is to help you understand how we collect, use, share, protect, and otherwise deal with your personal information when you visit or make a purchase from https://shop.digicelgroup.com/international (the “Site”).

 

Who Are We?

The data controller for the Site and e-commerce platform is Diaspora Talktime Inc (“Digicel”) a company registered under the laws of Florida with registered offices at 701 Waterford Way, Suite 450, Miami, Florida, 33126, a wholly owned subsidiary of the Digicel Group and duly licensed to use the Digicel brand (hereinafter referred to as “Digicel’).

 

Our Contact Details

For customer support, to report a problem or to send us your feedback, please contact by e-mail at support@digicelinternational.com.

If you have questions or concerns about your privacy and this privacy notice, you can also contact us by writing to our Group Data Privacy Counsel at dpo@digicelgroup.com.

 

Information Collected

Device Information

When you visit the Site, we automatically collect certain information about your device, including information about your unique device ID, the device model, and operating system, web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

    “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

    “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Order Information

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.  We refer to this information as “Order Information.”

 

Other Information

We may also collect and process the following information:

1. account information, such as the name you use, account identifier or other information related to your account;
2. the country in which you registered;
3. location information concerning where your place of residence, where your device is used;
4. details of your device(s), for example, IP address, the unique device ID, the device model, and operating system;
5. information submitted by you during customer care or sale processes including data obtained via electronical or physical means, and audio call records kept due to call centre standards; and
6. product and service usage information, for example products and services usage preferences, habits and other usage information. This includes information on the actions taken in your account.

 All “Personal Information” referred to in this Privacy Notice, shall include Device Information, Order Information & Other Information as provided above.

 

Usage of Personal Information

We use your Personal Information to:

1. verify your identity and order information and validate your purchases;
2. fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations);
3. maintain, administer and provide the services you have requested through our website;
4. communicate with you and assist with service related issues, account management, customer care and technical support;
5. improve the performance of the service, product and service development, and customer care;
6. provide you with information or advertising relating to our products or services;
7. conduct real time assessments of your interactions to personalize your experience and share offers or suggestions that we believe is uniquely relevant to you;
8. carry out marketing analysis to tailor the services to your preferences;
9. comply with any legal or regulatory obligations;
10. marketing our products and services (and that of third parties);
11. carry out statistical analysis such as analysing the performance of our website to help us to understand how visitors use our services, audience interests and preferences;
12. assess the success of our marketing and advertising campaigns); and
13. screen orders for potential risk or fraud.

 

Marketing & Advertising

The personal information collected by us is subject to processing intended for the operation of the service and the customer relationship management as detailed above. Your personal information may also be used to provide you with offers or products and services similar to those to which you have previously purchased or which we consider may be of interest to you. You may also receive offers from our partners or third parties we think may be of interest to you. You can object to this processing at any time by contacting us as detailed below.

We will only use your personal information where we it is lawful to do so. In every case, the legal ground will be one of the following:

1. Where you give us your consent, for example where you have given your consent to Digicel to send you marketing notifications. You can withdraw your consent at any time by contacting us via our contact details or by changing your preferences on your device or browser settings;
2. For our legitimate business interest, where it is necessary for us to understand how users use our website, and to analyse what content has been viewed on our website, for marketing and improving our services;
3. For the performance of our contract with you, for example where you have purchased a subscription from us, we need to process your personal information to provide you with our services and content; or
4. To comply with our legal and regulatory obligations. This may include but not be limited to responding to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.

Information Sharing

We share your information:

1. with our subsidiaries and affiliates within the Digicel corporate group of companies;
2. with partners and service providers involved on our behalf in delivering the services to you (that includes our payment gateway, authentication & verification partners, ecommerce provider, website developer, app developer, consumer analytics provider and engagement platform provider); and
3. where mandated to do so to comply with applicable law or regulation.

We ensure there is a data processing agreement in place so that your personal information is only processed for a specified purpose and that it is protected in accordance with applicable privacy laws.

 

International transfer of data

Where applicable and in order to provide some of our products and services to you, we may transfer your personal information internationally to companies within the Digicel Group of companies; and to, our partners and service providers involved in delivering and maintaining the products and services you use.

If we transfer any of your personal information to other countries, we will ensure that there is an adequate level of protection for your personal information and ensure that a proper legal agreement is in place to cover such data transfers to these countries.

If you would like further information about this, please contact us via ‘Our Contact Details’ above.

 

How Do We Protect Your Information

We take the appropriate technical and organisational security measures to protect your personal information against unauthorised access and unlawful processing, accidental loss, damage or destruction. We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

We keep your personal information for no more than is necessary for the purposes set out in this privacy notice unless we are required to so for a longer period to comply with legal, tax or regulatory reasons. When we no longer need or are not required to keep your information we will securely delete your information and ensure all recipients of your data also comply with the same.

Where you have given us your consent to process your data and you decide to withdraw that consent, we will delete your personal data unless we are required to keep it in accordance with applicable law.

 

Links

Our Site may contain links to other third party websites. Please be aware that we are not responsible for the content or privacy practices of such other websites. This privacy notice only applies to this Site so if you click on a link to another website, please ensure you read their privacy policy.

 

Minors

The Site is not intended for minors, that is, any individual who has not reached the age of majority in their jurisdiction of domicile.

If you believe we have inadvertently processed Personal Data of a minor, please contact us at the details provided.  If we discover that we have inadvertently processed the Personal Data of any minor, we reserve the right to delete it.

 

Changes to the Privacy Notice

We keep our privacy notice under regular review. If we change our privacy notice we will post the changes on this page, so that you may be aware of the information we collect and how we use it at all times. Please check back frequently to see any updates or changes made. If you have any questions about this notice or our privacy notice, please reach out to us at dpo@digicelgroup. This privacy notice was last updated on June 13, 2022.