Help

What Digicel products and services can I order online?

Cell phones and prepaid SIM cards with data plans are all available to order online.

I want to buy a new Digicel prepaid sim

Yes, you can purchase a new SIM card and prepaid bundle online.

I want to buy a new Digicel postpaid sim

You can begin your order online, a sales member will contact you within 24hrs to complete your sign up request.

I want to switch to Digicel from my existing provider

Once you submit your request to switch online, a sales member will contact you within 24hrs to complete your switch request.

Can I convert my Digicel prepaid to postpaid and vice versa?

You can begin your order online, a sales member will contact you within 24hrs to complete your sign up request.

As a new Digicel customer, can I bring my own phone and connect it to the Digicel LTE network?

Yes, you can bring your own device as long as your phone/device operates on our frequency band. 4G (LTE): 700MHz Band 12 (Primary) | 1900MHz Band 2 (Secondary)| 3G/ 2G: 900MHz Band 8

As an existing Digicel customer how can I upgrade my smartphone?

Thank you for your custom, you can purchase any device from our website.

What are the payment options available?

We accept Visa and Master Card Credit and Debit card payments online.

What currency will I be billed in?

All prices are displayed in Eastern Caribbean Dollars, all purchases will be billed in Eastern Caribbean Dollars.

What documents are required for purchasing a new prepaid sim?

We require one valid form of identification to purchase a SIM online

What documents are required for purchasing a new postpaid sim?

You will need a valid form of identification and a proof of address. This can be a utility bill in your name, a bank statement or drivers license. If you do not have a utility bill in your name, we will require a utility bill for your residence and a letter from the named person the utility bill is registered to, permitting use of the address.

What is the warranty on devices?

Cell phones devices have a warranty of 3 months.

What is the Cancellation Policy

Orders for cell phone devices can be cancelled at any time prior to pick-up from our corporate office Orders where a prepaid SIM card was bundled may not be cancelled.

What are the steps to be followed to cancel my order?

Please login, select your order and click the cancel button

How long will it take to receive my refund after cancellation?

Refund times vary based on your bank and card type used.

What are the different delivery options available?

Delivery is currently not available.

What are the delivery charges?

N/A

How long will the delivery take?

N/A

From which stores is click and collect available?

Our in-store Click and collect service is available at the Digicel Sales office on 20 Bath Road, Roseau.

How soon can I collect my click and collect order?

If you order before midday (before 11am) your click and collect order will be available by 2pm. If you order after 11am, your order will be available the next day at 10am.