What Digicel products and services can I order online?

Cell phones and prepaid SIM cards including data plans are all available to order online.

I want to buy a new Digicel prepaid sim

Yes, you can purchase a new SIM card.

I want to buy a new Digicel postpaid sim

You can begin your order online and provide all required documents and we will contact you to agree on a time and location to complete the transaction.

I want to switch to Digicel from my existing provider

We will gladly handle your request for a Digicel prepaid or postpaid account. However, at the moment it is not possible in Curaçao to maintain your phone number when switching providers.

Can I convert my Digicel prepaid to postpaid and vice versa?

You can begin your order online and provide all required documents and we will contact you to agree on a time and location to complete the transaction.

As a new Digicel customer, can I bring my own phone and connect it to the Digicel LTE network?

Yes, you can bring your own device as long as your phone/device operates on our frequency band. 4G (LTE): 1800MHz Band 3

As an existing Digicel customer how can I upgrade my smartphone?

You can purchase any device from our website.

What are the payment options available?

We accept Visa and Mastercard Credit card payments online and debit cards payment on delivery

What currency will I be billed in?

All prices are displayed in Antillean Florins and all purchases will be billed in Antillean Florins. The exchange rate to US dollars is 1 US Dollar = ANG 1.78.

What documents are required for purchasing a new prepaid sim?

We require one valid form of identification to purchase a SIM online.

What documents are required for purchasing a new postpaid sim?

You will need a valid form of identification and a proof of address. This can be a utility bill in your name or a bank statement. If you do not have a utility bill in your name, we will require a utility bill for your residence, a signed letter from the person the utility bill is registered to permitting use of the address and a valid copy of his/her ID.

What is the warranty on devices?

Cell phones devices have a manufacturer’s warranty of 1 year. Accessories have a warranty of 3 months from date of purchase.

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Contact us via phone:

+1 868 399 9999 or 100 from a Digicel phone

What is the Cancellation Policy

Orders for cell phone devices can be cancelled at any time prior to dispatch from our warehouse. Once dispatched from our warehouse, orders cannot be cancelled.

What are the steps to be followed to cancel my order?

Please login, select your order and click the cancel button.

How long will it take to receive my refund after cancellation?

Refund times vary based on your bank and card type used.

What are the different delivery options available?

All orders placed are delivered within 2 business days.

What are the delivery charges?

Free delivery island-wide.

How long will the delivery take?

All orders placed are delivered within 2 business days.

From which stores is click and collect available?

Our in-store Click and collect service is available in all Digicel stores in Curaçao.
Our stores are located at:
  • Digicel Megastore, Biesheuvel 24-25
  • Digicel store Brionplein, Brionplein Unit H-104
  • Digicel Kiosk Store Sambil, Sambil Unit K-7
  • Digicel Airport Kiosk, Curaçao International Airport

How soon can I collect my click and collect order?

Your click and collect order will be available on the next day after 12pm

For which products or services are verification documents required?

Verification documents are required for all purchases, proof of identification is required on delivery or collection.

What should I do if I miss my delivery?

If you miss your delivery please contact our support team at to reschedule your delivery.

How can I track my order?

Please log in to our website and track your order online.

Will all the products be shipped out together?

Yes, all products ordered together will be shipped as one delivery. However if you make multiple orders, we cannot guarantee they will be delivered at the same time.

Which locations do you deliver to?

Our delivery service is island-wide.

Will I have to be personally present to receive my order?

Yes, our delivery driver will require a customer signature and proof of identification on delivery of your order.

Can I change my delivery address or mobile number once the order has been placed?

You can only make changes to your order before dispatch, if you require urgent assistance please call or message us at +59996709996 advising you need to make amendments to your online order. Please have your order number ready so the changes can be implemented quickly before dispatch.

What are the various statuses an order can have?

  1. Order Confirmed
  2. Order Processing
  3. Order Picked Up
  4. Order arrived at Facility
  5. Processed through location 
  6. Departing Facility
  7. Departed Facility
  8. With Courier
  9. Delivered

I placed my online order for delivery but have not received any shipping update

Please contact us at for assistance.

Didn't you find what you looking for?

Contact us via phone:
Digicel mobile (local) : 100
International/ Outside Curaçao : +1 345-623-3444