Are my credit card details safe when buying online with Digicel?

Digicel takes payment security and customer trust seriously. When you shop online at Digicel, we take great care to protect your payment details and personal information.
We will always make sure your credit card details are securely processed on our systems. Our payment platform uses Secure Sockets Layer (SSL) software to encrypt your credit card number, making your number impossible to read without two "keys" to decode the encryption.
We will never:
  • Ask you to send your payment card details to us by email or Live Chat
  • Ask you to tell us what the PIN is for your payment card
  • Share your payment details with any of our suppliers, other than those directly involved in securely processing payments

What Digicel products and services can I order online?

Currently available products and services are displayed in the E-Store. These are subject to change dependant on availability and promotions.
  • Postpaid
  • Prepaid
  • Smartphones
  • Wireless Data devices (MiFi)

I want to buy a new Digicel Prepaid SIM

Great. Order online and it’ll be ready for collection within 24 hours. Add a Prime+ bundle to get the best Prepaid value in Bermuda

I want to buy a new Digicel Postpaid SIM

Great. Order online and it’ll be ready for collection within 24 hours. Add a Prime+ bundle to get the best Postpaid value in Bermuda. Postpaid purchases require additional documentation so the transaction can only be completed in a Digicel store upon collection

My cell phone service is with OneComm. Can I keep my number when I move to Digicel?

Of course. You can start the process online by purchasing a SIM and a Prime+ plan and then completing the wireless service agreement which allows us to start the process with OneComm. You will need to pay off any outstanding balances on your account owed to OneComm before they accept the number being moved to Digicel

Can I convert my Digicel prepaid to postpaid and vice versa?

Yes you can. You can begin your order online, however Postpaid purchases require additional identification documentation so the transaction can only be completed in a Digicel store upon collection of your new SIM

As a new Digicel customer, can I bring my own phone and connect it to the Digicel LTE network?

Yes, you can bring your own device if your phone/device operates on our frequency band. 4G (LTE): 700MHz Band 13 (Primary) | 1900MHz Band 2 (Secondary)

As an existing Digicel customer can I upgrade my smartphone?

Absolutely! We have a great range of new smartphones to fit every budget which you can choose from. Browse the range, add to basket, purchase and we’ll let you know when it’s ready for collection

What are the payment options available?

We accept Visa and Mastercard Credit and Debit card payments online.

What currency will I be billed in?

All prices are displayed in Bermudian Dollars, all purchases will be billed in Bermudian Dollars.

What documents are required for purchasing a new Prepaid SIM?

No documentation is required however we encourage you to leave an email address so we can contact you regarding offers

What documents are required for purchasing a new Postpaid SIM?

You will need a valid form of identification and a proof of address. This can be a utility bill in your name or a bank statement. If you do not have a utility bill in your name, we will require a utility bill for your residence and a letter from the named person the utility bill is registered to, permitting use of the address.

What is the warranty on devices?

All devices, Smartphones, MiFi’s and Range Extenders have an in-store warranty of 6 months. However, customers can opt for any manufacturer warranties after purchase.

Will my personal data safe and what is Digicel’s privacy policy?

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy notice, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information. Our privacy notice is available at Privacy Policy Bermuda (

What is the Cancellation Policy?

  • There is a 14-day cooling off period after contracts are signed. Customers cancelling during this time will be liable for any service charges incurred during this time
Devices and Accessories
  • Orders for devices can be cancelled at any time prior to dispatch from our warehouse. Once dispatched from our warehouse, orders cannot be cancelled.

What are the steps to be followed to cancel my order?

Please login, select your order and click the cancel button

How long will it take to receive my refund after cancellation?

Refund times vary based on your bank and card type used.

What are the different delivery options available?

We don’t currently offer a delivery option. This will be available soon

From which stores is click and collect available?

Our in-store Click and collect service is available in our Digicel flagship store in Hamilton.
The store is located at:
  • 46 Cedar Avenue, Hamilton, HM11 Bermuda

How soon can I collect my click and collect order?

If you order before midday (before 12pm) your click and collect order will be available by 2pm in store. If you order after Midday, your order will be available the next day at 10am

For which products or services are verification documents required?

Verification documents are required for all purchases, proof of identification is required on delivery or collection.

How can I track my order?

Please log in to our website and track your order online.

Will I have to be personally present to collect my order?

Yes, when you come to collect your order our store agents will require a customer signature and proof of identification to fulfil your order. If someone is collecting on your behalf, they must present their ID and a letter, with a copy of your ID, signed by you and authorising them to receive the order on your behalf

Didn't you find what you looking for?

Contact us via phone:
In Bermuda:
Customer Care (while Roaming): +1 (441) 500-5000
Corporate Care: +1 (441) 500-5600
Corporate Switchboard: 1-876-619-5000

  • Flagship Retail Store: 46 Cedar Avenue, Hamilton, HM11 Bermuda
  • BTC Hamilton Exchange: 46 Cedar Avenue, Hamilton, HM11 Bermuda
  • Mailing Address: P.O. BOX 896, Hamilton, HMDX, Bermuda