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How can I shop online for Digicel products and services?
To use our E-Store, log in with your Digicel ID. If you do not already have a Digicel ID, you will be able to create one and/ or continue as a guest. Once you have read and accepted our Terms of Use, Privacy Policy and these Terms, you may browse our E-Store and begin purchasing and signing up for our products and services. When you successfully purchase an item or sign up for a service, we will send you a confirmation email.
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What products and services can I sign up for or buy online?
You can use the E-Store to:
a. subscribe to Digicel;
b. purchase a new prepaid SIM card, which may include a data plan;
c. sign up for postpaid services;/span>
d. purchase mobile and data devices, including but not limited to smartphones, modems and routers; and
e. purchase accessories, including but not limited to chargers, cables, storage cards, speakers, earphones and power banks.
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How can I buy a new prepaid SIM online?
Follow these steps if you want to purchase a new prepaid SIM online:
Step 1
: To add a new SIM to your online cart, select your preferred prepaid package. This may include bundles, plans, minutes or other allowances along with your SIM card.
Step 2:
When you have finished adding all the items you wish to purchase to your cart, proceed to checkout.
Step 3:
Select whether you would like to collect your new SIM in one of our stores free of charge, or have it delivered to you.
Step 4:
Complete and submit the Mobile Service Agreement Form. You agree to provide information that is complete and correct, including your name, gender, date of birth, email address, contact number, address, and government-issued identification (ID) information. You agree to upload a true copy of your ID and to read the Prepaid Terms and Conditions. Only accept if you understand and agree with all the terms and conditions.
Step 5:
Review your order summary, provide the details of your payment method and place your order.
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How can I sign up for postpaid services?
You can begin your postpaid sign up process on the E-Store. To sign up:
Step 1:
Select your preferred postpaid plan.
Step 2:
Complete and submit the Postpaid Mobile Service Agreement Form. You agree to provide information that is complete and correct, including your name, gender, date of birth, email address, contact number, address, and two (2) government-issued identification (ID) information. You agree to upload a true copy of your ID and proof of address (e.g. a utility bill or bank statement) and to read the Postpaid Terms and Conditions. Only accept if you understand and agree with all the terms and conditions.
Step 3:
A Digicel representative will contact you within forty-eight (48) hours after the submission of the Postpaid Mobile Service Agreement Form to complete your request and schedule a time at one of our Digicel stores to complete the transaction.
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What if I do not have a utility bill or bank statement in my name?
If you do not have a utility bill in your name, you may submit a utility bill for your residence and a letter from the person named on that bill permitting you to use that address.
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How can I purchase smartphones and accessories online?
Follow these steps to purchase a new smartphone or accessory online:
Step 1:
Add the items you wish to purchase to your online cart.
Step 2:
Proceed to checkout.
Step 3:
Select whether you would like to collect your new items in one of our stores free of charge, or have it delivered to you at an extra cost.
Step 4:
Based on your shipping method and the items being purchased, you may be required to complete forms, provide personal information, or read and accept certain terms and conditions to complete your purchase. You agree to provide information that is true, complete and correct, and read and accept terms and conditions only if you understand and agree with all the terms and conditions.
Step 5:
Review your order summary, provide the details of your payment method and place your order.
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How do I convert my prepaid SIM to postpaid or vice versa?
To convert your SIM card from postpaid to prepaid, visit us at a Digicel store near you. To convert from prepaid to postpaid, begin your sign-up process for postpaid services online by following the steps at Clause 5. above.
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How can I pay online?
For online purchases, we accept credit and Visa debit cards. You agree to provide accurate payment information for your selected payment method and to never use anyone else’s payment information without that person’s express consent.
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What if I do not have a credit card or Visa debit card?
If you cannot pay for the order online, you may choose to collect your purchase in-store and pay in cash or using a debit card at the store upon collection.
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Are there any extra charges or processing fees that I need to pay when I checkout?
We do not charge processing fees. When you purchase an item in the E-Store, your total may include the cost of the items in your cart, & taxes.Please be sure to review all fees and charges before placing your order.
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How do I cancel an order and get a refund?
You may cancel your order online, for any or no reason, by selecting the order you wish to cancel in your E-Store account and selecting the “Cancel” option. Orders for SIM cards, smartphones or accessories may be cancelled at any time before the items are delivered or collected. All cancellations result in a full refund of the amount stated on the order directly to the same payment method used to make the order. Refund processing times may vary based on your bank and card type.
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How do I return a product?
You may exchange an item or return it for a full refund within seven (7) days of receiving it. Returned items must be unused and in the undamaged original package. To process the return, bring the item to any of the pick-up locations listed on the E-Store, along with proof of purchase. Opened or used items may be returned subject to the terms and conditions of the warranty of the product, if any.
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How does in-store pickup work?
You may choose to collect your purchase at a Digicel store near you from the listing provided on the E-Store. Please see below important information about in-store pickup:
a. Time:
Items purchased online to be collected at a store will be available for pickup between forty-eight (48) and seventy-two (72) hours after purchase confirmation. You may only collect during the opening hours of the selected store. If the item(s) purchased online are not collected between the forty-eight (48) and seventy-two (72) hours after purchase confirmation, it will not be available for pick up and you will be refunded.
b. Fee:
Collecting your purchase at one of our stores is FREE.
c. Collection:
You may personally collect your purchased items or you may authorize someone else to collect your items on your behalf. Proof of your identification must be presented to collect your items. If someone is collecting on your behalf, they must present their ID, a copy of your ID, and a letter signed by you, authorizing them to collect on your behalf.
d. Status:
Your order may have a status of “processing” or “ready for pick up” which can be viewed from your E-Store account.
e. Location:
You may choose any of the select Digicel pickup locations listed in the options when you are placing your order.
f. Changes:
If you want to change your pickup location, please contact us and we will try to facilitate the change. You accept that we are not obligated to, and do not guarantee that such a change will be facilitated.
g. Payment:
If you choose to collect your items in-store, you may pay online or choose to place your order online but pay in cash or using a debit card at the store upon collection.
h. Contact:
For questions, concerns and feedback regarding your collection, please do not hesitate to email us at -
customercareantiguaandbarbuda@digicelgroup.com
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How does delivery work?
You may choose to have your purchase delivered to your address.. Please see below important information about delivery:
a. Time:
Please allow twenty-four (24) hours for us to post an updated delivery status on your order. This status can be viewed on your E-Store account. Purchases are delivered within seventy-two (72) hours after purchase confirmation.
b. Fee:
Delivery fees may vary depending on the quantity of items ordered. Current delivery fees are published on the E-Store.
c. Delivery:
Proof of your identification must be presented when receiving your items. If someone is collecting on your behalf, they must present their ID, a copy of your ID, and a letter signed by you, authorizing them to receive the delivery on your behalf. If you are not available when the delivery is being made, you may contact us to authorize someone else to collect it on your behalf, reschedule the delivery, or collect the item at a store of your choice.
d. Tracking:
You will receive a tracking number that you will be able to use to track your delivery in your E-Store account.
e. Status:
Your order may have a delivery status of “processing”, “shipped” or “delivered”.
f. Location:
You may request delivery to any Digicel store location
g. Changes:
Deliveries are made to the address selected at the time that your order is placed. If you want to change the delivery address after placing an order, please contact us and we will try to facilitate the change. You accept that we are not obligated to, and do not guarantee that such a change will be facilitated.
h. Contact:
For questions, concerns and feedback regarding your delivery, please do not hesitate to email us at
customercaredigicelantiguaandbarbuda@digicelgroup.com
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What is Digicel’s privacy policy?
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy notice, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information. Our privacy notice is available at
Privacy Policy
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How can I give feedback to Digicel or make a complaint?
For customer support, to report a problem or to send us your feedback, please contact us through the customer support chat feature or use any of the “Contact Us” options on the E-Store.